The Customer Experience That Matters Most
Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. Is it a great one? Here are a few points to consider.
Insights and advice from the deeper layers of product leadership
Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. Is it a great one? Here are a few points to consider.
The reality we act in isn’t always nice. In many cases, we allow ourselves to see it in brighter colors than it actually is. As product leaders, this can be the beginning of a slippery slope. What can you do to make sure you are well-rooted in reality, even if it isn’t pretty?
We all want to be data-driven, but both data and our ability to work with it has its limitations. Being aware of them and managing yourself accordingly are both key to your ability to make smart decisions.
In product-led growth, the customer journey is everything, and optimizing it is the only way to grow. Even without product-led growth, it has a significant impact on your ability to meet your goals. But are you aware of all the ways in which the customer journey for your product isn’t optimal? Here are a few methods to find these hidden barriers and remove them.
Letting people go is never easy. As their managers, we always need to coach our product managers toward their next level. We usually try to help them succeed and both us and them give it our best. But how do you know if it’s time to give up? Here are a few ways to know the answer.
Some managers expect that once they give negative feedback, their people would fully embrace it and the problem would be solved. This couldn’t be farther from the truth. The initial negative feedback is just the beginning, and it is your job as a manager to help your people grow and succeed. Here is what it takes.
Product management requires you to master so many different skills, that there always seems to be a gap between what you do well and what you need to do well to succeed. As a manager of product people, it is your job to help them with this continuous growth, but it’s not always easy. Here is the complete guide on how to do it effectively.
As product leaders, our job is often the opposite: to highlight to everyone what we are doing wrong and what we are missing. But on the other hand, you still have a manager who wants things from you. How to keep them happy while staying true to your real mission? All the answers below.
Creating a product strategy is almost never a matter of answering a few simple questions and figuring it out. Moreover, it’s not like there is a right answer that is objectively true (and even if there was, you wouldn’t be able to know it). Sounds confusing? It is. But here are quick methods to take you out of the talking and into action.
Once you have a product strategy that you have confidence in, it’s time to translate it to execution. But execution tends to drown you in the nitty-gritty details until you lose sight of the bigger picture. Here are three effective ways to make sure your roadmap remains at the right level.
Creating a solid product strategy is an ongoing process, not a one-time effort. Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? It’s actually simpler than you think.
Product strategy is hard because of many reasons. But eventually, when it comes to making actual decisions, there is one barrier that prevents many leaders from reaching any conclusions. This guide reveals what it is and how to overcome it.
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